Here at Rowberry Morris, we know we deliver an excellent customer service, across a range of legal services, from residential conveyancing and dispute resolution to employment matters and challenges faced by the family.
But when an external review confirms that our service is as good as we think it is, then we believe it’s ’s worth shouting about, especially when the review comes from a leading name in the legal sector.
In-depth client research, undertaken by independent researchers for the renowned independent legal directory, Legal 500, measures and reports a client satisfaction score for law firms which measures client service and customer experience.
Rowberry Morris recently achieved a high score in this research and accordingly, we have been ranked as a ‘Leading Firm’ in the Legal 500 client satisfaction report. Which should instil confidence in all our existing and future clients.
Given our long history in the region, with offices in Reading, Richmond, Staines and Tadley serving the communities in which our people live and work, this recognition comes as no surprise to us.
Using large amounts of data collated from client feedback over the last six years, few outstanding firms such as Rowberry Morris were identified by the researchers. Aspects of our business analysed, included responsiveness, efficiency, communications, and billing transparency, along with the quality of our lawyers and our sector profile.
The Legal 500 and why it matters
The Legal 500 is an independent directory that reviews and recognises the strengths of law firms of all sizes and complexity, including their lawyers, with ratings based on extensive research and feedback from clients and peers.
Whilst not everyone will be familiar with the Legal 500 rankings, they help build the reputation of lawyers, law firms, and the work they have done to support their clients each year. It also helps prospective clients assess the qualities of firms and lawyers they may choose to work with on corporate or personal matters.
Our rankings in the guide helps us highlight the expertise and experience of the legal minds at work here, whilst also helping us highlight the type of work we do in general and the speciality services we may offer.
Ranking in The Legal 500 for legal expertise is important, but client satisfaction is a true measure of the firm’s ability to help clients address the challenges they face in life, in business and as a family.
Peter Reynolds, Partner in the Family Law Department said: “It is immensely gratifying to be recognised for our client satisfaction score by the highly regarded legal directory, The Legal 500. Our clients are always our priority and the team here at Rowbery Morris works hard to deliver the best possible outcome for each one.
“To achieve this outstanding recognition, based on the feedback received from clients and professional contacts, stands testament to the high-quality service we deliver, across the full range of services and the relationships we build with our clients.”
Get in touch for a satisfying client experience
Rowberry Morris has a dedicated team of legal professionals ready to support you through the challenges you face and deliver excellent client satisfaction. So, for a legal service that puts you at the heart of every decision, please speak to us today on 01189 585611 or email info-reading@rowberrymorris.co.uk